- What products do you sell?
We specialize in women’s apparel, including evening wear, tops, coats, and everyday essentials, designed with style, comfort, and versatility in mind.
- Do you offer international shipping?
Yes, we offer worldwide shipping, covering most countries. Shipping time and costs vary depending on your location.
- How long does shipping take?
USA: 3-7 business days (Standard Shipping)
USA: 1-3 business days (Express Shipping)
International: 7-15 business days (Standard Shipping)
International: 5-10 business days (Express Delivery)
Processing time is typically 1-3 business days.
- How can I track my order?
After your order ships, you will receive a tracking number via email. You can use this number to track your shipment status.
- Can I cancel or change my order?
Orders can be canceled or modified within 12 hours of placing them. After 12 hours, the order will be in the processing stage and cannot be changed.
- What is your return policy?
All items are final sale and cannot be returned or exchanged. We only offer refunds or exchanges if the item is defective, damaged, or the wrong item was sent upon arrival. Please see our Refund and Returns Policy for details.
- What if I receive a damaged or incorrect item?
Please contact us within 7 days of receiving the item and provide photos or videos of the problem. We will review your case and, if eligible, offer a refund or exchange.
- What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express) and other secure payment methods available at checkout.
- Do I need to pay customs duties or taxes?
For international orders, customs duties or import taxes may apply, depending on the regulations of your country. These costs are borne by the customer.
- Why hasn’t my order arrived yet?
Delays may occur due to factors such as shipping companies, customs processing, or peak seasons. If your order is significantly delayed, please contact us for assistance.
- How do I choose the right size?
We recommend checking the size chart on each product page before placing your order. If you fall between two sizes, we suggest choosing the larger size for a more comfortable fit.
- How do I contact customer service?
You can contact us at any time through:
Email: support@canvassew.com
Phone: +1 (302) 555-7846
We usually reply within 24-48 business hours.
Thank you for shopping at canvassew.com!